frequently asked questions
Q1.How do you guarantee the quality?
A1: We will carry out quality inspections in each process, each craft step 3-5 times QC quality inspections, the defective rate is below 1%, we will take the responsibility for any quality problems caused by our side.
Q2.How long the plating color will be keep?
A2: Water Plated color usually keep 6 month, vacuum plated color usually keep 1 to 2 years. Depends on the customer's wear.
Q3. Do you offer after-sales warranty service?
A3:Yes, about fading, crystal fall off and other quality problems, we offer half to 1 years after-sales warranty service, but you need pay the shipping fee.
Q4.How long does it take for in stock orders to be shipped?
A4: In-stock orders usually ship in 3-5 days
Q5. What's the monthly capacity?
A5: Our capacity is 120000 pcs per month.
Q6. What's the standard of the material quality?
A6: Our material can pass ROHS, SGS, CE.
Q7. The jewelry design and logo can be customerized?
A7: Yes, we can customize the design you send or you can choose from our design,we provide free design.
Q8. Could I have a sample for quality check?
A8: Yes, sample order is welcome, when your cumulative number of orders reaches 500, we will refund the sample money to you.
Q9.What is the minimum quantity for each each style product?
A9: In stock products normally moq is 6 pcs, OEM&ODM products moq is 200 pcs,But we also accept sample customization service for moq 1pcs. if you can accept a higher price.
Q10.What is the production time?
A10: Normally it is 15-35 days, depending on the order quantity and complexity of making.
Q11. What's the packaging of your jewelry items?
A11: Normally we use the OPP bag, bubble bag and paper box to pack the goods, if you have the sepecial requirement, it's no problem.
Q12. What is the payment term?
A12: Our payment term are Trade Assurance, T/T, PayPal,Westernunion, Moneygram and L/C at sight.
Assistant
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